A. You can send us the enquiry on our store page or contact us by the trade manager.
B. When we receive the enquiry, we will send you a quotation sheet by e-mail. If the price and delivery time are acceptable, you can request samples to inspect the quality.
C. Upon sample confirmation, we will share the payment details for the sample charges.
D. Once sample payment is received, we will prepare and dispatch the samples via Express courier.
E. When you receive and confirm the samples, we will issue the mass production Proforma Invoice. Production begins once the 30% advance deposit is received.
F. When production is completed, we will notify you and ship the goods after the remaining balance is settled.

If you need assistance using the products you purchased, please email us or contact our sales team. They will guide you through the process. Do not hesitate to contact us for further cooperation. We will do our best to satisfy your requirements.

Yes, our slow feeder bowls are made of 100% food-grade silicone. It is non-toxic, BPA-free, soft, flexible, and completely safe for dogs and cats.

The bowl measures 190mm*190mm*30mm and weighs 305g. It can comfortably hold 1-2 cups of food, making it ideal for small to medium breed dogs and cats.

The base of the slow feeder is designed with suction cups that firmly stick to smooth floors or feeding mats. This prevents the bowl from sliding, tipping, or spilling while your pet is eating.

Yes, the silicone bowl is highly durable and easy to clean. It can be washed directly under running water or placed in the dishwasher without losing its shape or breaking.